The NCTJ has a dedicated team of staff based in a converted granary in the lovely North Essex village of Newport, near Saffron Walden. We have a friendly working environment with a team-working and goal-orientated culture.
Everyone is very committed to the organisation’s values, achieving high standards and implementing new ways of working. All staff are flexible in their approach and adaptable to change. As a charity, we are cost conscious and efficient. We take great care over recruitment and training as we regard our staff as vital to our success.
The NCTJ is an equal opportunities employer and believes in investing in staff.
We also employ examiners and rely on volunteers who are committed to professional journalism and our charitable activities.
VACANCY: SENIOR JOURNALISM SKILLS ACADEMY TRAINING CO-ORDINATOR
National Council for the Training of Journalists
Location: Newport, Saffron Walden, Essex
Salary: c£35,000, depending on experience, plus benefits
The National Council for the Training of Journalists (NCTJ) is a leading media organisation dedicated to providing top-quality journalism education and training. We support journalists at every stage of their career, offering a range of courses, qualifications, and professional development opportunities. The Journalism Skills Academy (JSA) plays a vital role in our mission to deliver continuous learning for media professionals and those in other sectors who need journalism and management skills. We are currently seeking a proactive and experienced senior JSA training co-ordinator to join our team and help drive the commercial and educational success of the JSA.
Job summary
As senior JSA co-ordinator, you will be pivotal in managing relationships with learners, clients, and trainers, while overseeing the administration and fulfilment of all training courses, from distance learning to bespoke workshops.
You will also play a key role in driving the commercial growth of the JSA by promoting training opportunities and contributing to the wider success of the team. This role requires an exceptional customer service approach, strong organisational skills, commercial awareness and the ability to manage a diverse range of tasks across sales, administration, and customer relations.
Key responsibilities:
- Customer relationship co-ordination
- Course administration and fulfilment
- Contribution to commercial growth
- Administrative support and operations
- Collaboration and teamwork
Core competencies:
- Customer-focused: Strong ability to build and maintain positive relationships with clients, delegates, and learners, ensuring exceptional customer service at all times
- Communication: Excellent verbal and written communication skills, with the ability to interact professionally with a variety of stakeholders
- Organisational skills: Highly organised with the ability to manage multiple tasks, meet deadlines, and maintain attention to detail in a fast-paced environment
- Problem-solving: Ability to identify and resolve issues efficiently, with a proactive approach to improving processes and workflows
- Commercial awareness: Understands sales and marketing, and willing to contribute to driving commercial growth through exceptional customer service
- Technical proficiency: Comfortable using Microsoft Office Suite, spreadsheets, and databases to manage customer information, training schedules, and sales data
- Adaptability: Flexibility and willingness to take on new tasks and challenges, adapting quickly to changing needs within the organisation
- Team collaboration: A collaborative team player who communicates effectively across departments and works well with others to achieve common goals.
- Time management: Strong ability to prioritise tasks and manage time effectively to ensure deadlines are met and operations run smoothly.
How to apply:
Please send your CV and a cover letter outlining your relevant experience to Laura Adams, head of the Journalism Skills Academy at laura.adams@nctj.com by 22 November.
For full job information, click here.
